Stoke on Trent

Information Advice and Support​ provider:

Stoke on Trent SEND Information, Advice and Support Service

Description of service offered:

The service provides information, advice and support to children with Special Educational Needs and/or Disabilities (SEND), their parents, and young people with SEND. We provide free, accurate, impartial information, advice and support on the special educational needs to enable children, their parents, and young people to play an active and informed role in their education and care. We help to promote independence and self-advocacy.

We can support by:

  • Listening to parents/carers/young people’s views and concerns about their child/young person’s special educational needs and disabilities;
  • Offering accurate and unbiased and confidential information by independently trained staff;
  • Offering support for those who need it, in attending meetings, writing letters/reports and filling in forms;
  • Signposting to Parent/Carer Forums and other relevant organisations.

We offer:

  • A confidential telephone/email helpline;
  • A tailored information package;
  • Impartial information and guidance to understand and interpret information relating to Special Educational Needs and Disability (SEND);
  • Impartial information and guidance through the SEND processes and procedures;
  • Impartial information and guidance on local policy and practice including the Law on SEN and Disability, Health and Social Care and Personal Budgets;
  • Impartial information and support to young people to enable them to participate fully in decisions about the outcomes they wish to achieve;
  • Impartial information and support for parents/carers and young people during an Education Health Care Plan (EHC) assessment;
  • Impartial information and guidance during the transfer of a Statement of SEND to an EHC Plan;
  • Access to an Independent Supporter during an EHC Assessment;
  • Impartial information and guidance relating to resolving disagreement(s);
  • Impartial information around Independent Mediation Services;
  • Impartial information and guidance in understanding the Tribunal Appeal Process;
  • Impartial information and guidance on exclusions;
  • Impartial information when children are out of school;
  • Impartial information if you are considering Elective Home Education;
  • Home visits (in exceptional cases);
  • Signposting to appropriate services including the Local Offer;
  • Signposting children, young people and parents to alternative additional sources of advice, information and support that may be available locally or nationally.


Stoke on Trent SEND Information, Advice and Support Service
The Mount Education Support Centre
Mount Avenue

Opening hours:

Helpline hours

Monday, Tuesday, Thursday and Friday 10.00am to 17.30pm
Wednesdays 10.00am to 15.00pm.

An answerphone service is available outside of these hours.

Saturdays & Sundays: Closed.


01782 234 701

01782 234 847



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